CALL CENTER

We operate one call center located in Billings, Montana. The software interviewing systems that we utilize allow for complex survey designs with skip patterns and several variations to include closed ended questions, multiple choice, rating scales, verbatim responses, as well as prompt questions. Our Interviewers are thoroughly trained in both interviewing and customer service follow-up, and receive additional project by project training on specific requirements of each project. We maintain a low supervisor-to-interviewer ratio. We have both English and Spanish speakers to conduct interviews. We also provide a toll-free incoming long distance line that allows hard to reach respondents the ability to return calls at their convenience.

[Homepage]  [About Us]  [Management]  [Staff]  [Facilities]  [History]  [Company History]  [Agency Philosophy]  
[What Makes A Difference?]  [Capabilities]  [Rim Advertising's Portfolio of Work]  [Weekly Publications]
[Commercial Publications]  [Rates and Info]  [Artwork/Photo Suggestions and Guidelines]  [Contact Info, FTP Instructions]

RESEARCH: [Research and Focus]  [Product and Services]  [Contact Management]  [Surveys]  [Call Center]